No dark games – just the truth at what transpired when I tried to get a refund from you. I would never treat one of my customers the way you treated my request. And as an aside, I have been receiving additional emails from others who had a similar experience with your (lack of) service you would not want me to publish – including doubts you are even a real person… and instead a marketer operating under a pseudonym.

Merry Christmas to you.

Roger

P.S. Pls stop autoresponder emailing me – I tried to unsubscribe from your list but your system will not allow unsubscribes.

Customer service at its worse?

As soon as I received your email I went to work getting the problem fixed. And fixed it was faster then 99% of responses you get back from anywhere. I’m sure many agree that I responded accordingly, and your response is what triggered the distrust on my part. Then you go on to just slam me and my marketing efforts (which are 100% honest) which is another devious, dark marketing method.

You ordered a product, it was not working correctly, mind you, but was fixed immediately in response to your immediate problem.

You’ve made your point…that you can be the wrong person to tangle with. After all thats what this came down to. Somehow you feel you were wronged, and now have made that person suffer. Reminds me of my ex wife. Seriously.

But if it is dark games you must play to make yourself feel better, and email bribes to get a ‘FEW’ marketers to side with you then have at it (as you already have).

Good luck man, and remind me not to cross your path again, or offer you a good product that you will only want a return on so that you may bash me publicly. Everything points to you not wanting to ever even use the product and then making a tirade against me publicly to satisfy some primal need to make someone pay that crosses your path.

Merry Christmas,
Matthew P. Griffin

Talk soon, Roger

I had a similar problem with a different product, but after the second try I got my refund promptly. That was good customer service in spite of me not getting the goods.

If this guy is all that concerned he should invest in trying to find a way to stop customers using the software after a refund.

Talk soon,
Roger

P.S. I am not using the product.

As you were not, it is pretty clear you did indeed buy to refund. Whether you are still using it or not, I don’t know. But you definitely come across as the one in the wrong here.

Talk soon, Roger

I do appreciate your regular emails. I must now acknowledge and commend the stand that you took, even knowing that they would try and badmouth you and then suggest that you were in the wrong.

Yes, there may be people that download and then ask for a refund. I am sure that it a very small percentage compared to the overall number of sales made.

I learnt many years ago that to stay in business for the long term, you need to treat each customer as if they are your only customer. It is cheaper for you, the seller, to be an honest person and do the right thing, than it is to go out constantly looking for new customers.

I had a similar problem with J.P. the unethical person from Ethic-Cash. In the end, he is the ultimate loser. I wonder, just how many customers can a seller afford to lose?

Thanks again for your honesty and the great info that you share.

If you like, email me at roger [at] betterclix.com and I will be happy to get on the phone with you (no charge) to help you even the playing field.

Over the years I’ve come to understand what works with Google for operations such as this is;

- Original content
- Inbound links (thru social bookmarks works great, such as Digg, Jumptags etc)
- a history (having your blog established for a while)

I’ve sent you something for commenting.

Thanks, Roger

Talk soon, Roger